{"id":12862,"date":"2014-11-04T09:34:31","date_gmt":"2014-11-04T02:34:31","guid":{"rendered":"https:\/\/setkab.go.id\/jika-kereta-api-terlambat-penumpang-kini-dapat-konpensasi-2\/"},"modified":"2014-11-04T09:34:31","modified_gmt":"2014-11-04T02:34:31","slug":"jika-kereta-api-terlambat-penumpang-kini-dapat-konpensasi","status":"publish","type":"post","link":"https:\/\/setkab.go.id\/en\/jika-kereta-api-terlambat-penumpang-kini-dapat-konpensasi\/","title":{"rendered":"Jika Kereta Api Terlambat, Penumpang Kini Dapat Konpensasi"},"content":{"rendered":"<p>Kementerian Perhubungan terus membenahi pelayanan di sektor perkeretaapian. Sesuai Peraturan Menteri Perhubungan\u00a0 No. PM 47 Tahun 2014, kini penumpang kereta api berhak mendapatkan konpensasi setiap keterlambatan keberangkatan maupun kedatangan.<\/p>\n<p>&#8220;Kita harapkan masyarakat mengetahui apa yang menjadi hak dan kewajibannya dalam memperoleh jasa layanan transportasi kereta api,&#8221; kata Dirjen Perkeretaapian Kemenhub, Hermanto Dwiatmoko pada acara sosialisasi Standar Pelayanan Minumum Kereta Api, di Jakarta, Senin (3\/11).<!--more--><\/p>\n<p>Realisasi atas Peraturan Menteri Perhubungan\u00a0 No. PM 47 Tahun 2014 itu, lanjut Dirjen, akan diberikan hak pengembalian tiket 100 persen bagi penumpang yang membatalkan perjalanan apabila terjadi keterlambatan lebih dari satu jam. Penumpang akan diberikan minuman dan makanan ringan apabila terjadi keterlambatan lebih dari tiga jam.<\/p>\n<p><a href=\"https:\/\/setkab.go.id\/wp-content\/uploads\/2014\/11\/Kereta-Ekonomi.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-12764 alignleft\" style=\"margin: 5px;\" alt=\"Kereta Ekonomi\" src=\"https:\/\/setkab.go.id\/wp-content\/uploads\/2014\/11\/Kereta-Ekonomi-300x178.jpg\" width=\"230\" height=\"200\" \/><\/a>Kompensasi serupa akan didapat pengguna jasa transportasi kereta api apabila dalam perjalanan terdapat hambatan\u00a0 atau gangguan yang mengakibatkan keterlambatan tiba di stasiun tujuan.<\/p>\n<p>\u0093Sebaliknya, apabila gangguan itu menyebabkan kereta api tidak bisa melanjutkan perjalanan, maka penyelenggara sarana transportasi wajib menyediakan angkutan dengan transportasi lain sampai stasiun tujuan atau memberi ganti kerugian senilai harga tiket,\u0094 papar Hernato.<\/p>\n<p>Peraturan Menteri itu juga mewajibkan penyelenggara transportasi memberitahukan alasan setiap keterlambatan, dan jika memungkin memberikan informasi langsung kepada calon penumpang.<\/p>\n<p>Bersamaan dengan itu, menurut Dirjen, Standar Pelayanan Minimum di setiap stasiun ditambahkan untuk fasilitas layanan penumpang, ruang boarding, dan fasilitas kesehatan. Selain itu, \u00a0akan ada informasi petunjuk keselamatan dan evakuasi dalam keadaan darurat<b>. (Humas Kemenhub\/ES)<\/b><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Kementerian Perhubungan terus membenahi pelayanan di sektor perkeretaapian. Sesuai Peraturan Menteri Perhubungan\u00a0 No. PM 47 Tahun 2014, kini penumpang kereta api berhak mendapatkan konpensasi setiap keterlambatan keberangkatan maupun kedatangan. &#8220;Kita harapkan masyarakat mengetahui apa yang menjadi hak dan kewajibannya dalam memperoleh jasa layanan transportasi kereta api,&#8221; kata Dirjen Perkeretaapian Kemenhub, Hermanto Dwiatmoko pada acara sosialisasi [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":12764,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[82],"tags":[],"class_list":["post-12862","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-national"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.1 (Yoast SEO v24.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Jika Kereta Api Terlambat, Penumpang Kini Dapat Konpensasi - Sekretariat Kabinet Republik Indonesia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/setkab.go.id\/en\/jika-kereta-api-terlambat-penumpang-kini-dapat-konpensasi\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Jika Kereta Api Terlambat, Penumpang Kini Dapat Konpensasi - Sekretariat Kabinet Republik Indonesia\" \/>\n<meta property=\"og:description\" content=\"Kementerian Perhubungan terus membenahi pelayanan di sektor perkeretaapian. 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