Remarks of President of the Republic of Indonesia at the 2021 High Compliance with Public Service Standards Award Ceremony, from Bogor Presidential Palace, West Java Province, 29 December 2021

Bismillahirrahmanirrahim.

Assalamu’alaikum warahmatullahi wabarakatuh,
May peace be upon us all,
Om Swastiastu,
Namo Buddhaya,
Greetings of virtue.

Distinguished Ministers of the Indonesia Onward Cabinet,
Distinguished Head, Deputy, and Members of the Indonesian Ombudsman,
Distinguished Governors, Regents, and Mayors throughout the country,
Distinguished Ladies and Gentlemen.

Public services are tangible evidence of the presence of the state among the people. Good services will leave a good impression. On the contrary, poor services will give a bad perception, which if we allow them, they can diminish trust and credibility of state administrators.

Public services must be improved. People’s demands continue be on the rise. There is no tolerance for slow, complicated services. There is no place for unfriendly and unresponsive services. Therefore, there is no room for complacency for public service providers with the services that have been provided since the era is constantly changing.

Public service providers can no longer work as usual, but instead must immediately reform the way they think, respond, and work. We must provide result-oriented services to realize excellent services and to meet the expectations and needs of the public in a quick and correct manner.

Excellent public service does not happen overnight. Instead, it needs commitment, joint efforts, synergy between institutions, continuous efforts, long discipline, system transformation, governance transformation, mindset change, and work culture change. Change the habit of ‘being served by the people’ into ‘serving people’.

During the pandemic, public service providers are pushed to transform in utilizing technologies to provide services through digitalization which improve access, provide faster and more affordable services. Transformations that have been adopted in the pandemic will serve as the first step to further develop innovation in public services and to create breakthroughs and solutions.

Distinguished Ladies and Gentlemen,

Compliance assessment is necessary for determining the capability, the success, and the lack in the process of developing public service institutions to be more effective, accountable, and transparent. I appreciate the Indonesian Ombudsman for their efforts in assessing public service standards compliance in a bid to meet the rights of the public to obtain great services.

Ministries, institutions, and regional governments must implement better public services standards and establish an integrated monitoring and evaluation system to ensure the implementation to the public. It is time to realize a world-class bureaucracy that is equitable for all layers of society in all corners of Indonesia. We should develop and make the best use of inclusive digital innovation. We adopt digitalization to enhance efficiency, effectiveness, productivity, and accountability. We minimize any violations and corruptions in all sectors, in all institutions.

I also would like to congratulate those receiving Public Service Standards Compliance award. Use this award as an inspiration to make innovation in public services, to improve public service quality and to be more professional.

I thank you.
Wassalamu’alaikum warahmatullahi wabarakatuh,
Om santi santi santi om,
Namo buddhaya.

(RAS/MMB)