Gov’t Provides Hotline for COVID-19 Self-Isolation

By Office of Assistant to Deputy Cabinet Secretary for State Documents & Translation     Date 19 Februari 2022
Category: News
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Source: PR of Ministry of Health

The Government has provided a hotline for COVID-19 patients who have not received free telemedicine service from Ministry of Health.

The hotline can be reached via Ministry of Health’s WhatsApp on 081110500567, email at, and call center on 119 ext. 9.

The free telemedicine service can be accessed by those who have taken PCR/antigen test at laboratories affiliated with Ministry of Health, are above 18 years old, and reside in Jabodetabek area, Karawang regency, Bandung city and regency, Greater Semarang area, Greater Surakarta area, Yogyakarta city, Greater Surabaya area, Greater Malang area, Denpasar city, and resort island Bali’s tourism area Nusa Dua.

“After the second week of February, the service [coverage] was expanded to big cities in Java and Bali islands. Starting from February 19, 2022, Ministry of Health will also expand telemedicine service to big cities in Sumatra, Kalimantan, and Sulawesi islands. Telemedicine service is improved and expanded continuously to assist self-isolating patients to provide adequate treatment facilities, so they do not have to be hospitalized,” Ministry of Health’s COVID-19 Vaccination Spokesperson Siti Nadia Tarmizi said, quoted from the ministry’s official website, Saturday (02/19).

As of Monday (02/14), the telemedicine facility has served 158,075 patients without symptoms and with mild symptoms in Java and Bali islands. As many as 136,028 of whom have received consultation service and electronic prescription, 129,100 medicine prescriptions have been sent to patients’ home, and 85 percent have received medicine a day after it was ordered.

Telemedicine users who did not receive a WhatsApp message from Ministry of Health can claim the service on by entering identity number to continue to the next claim stage.

Those who have consulted with health care workers online and claimed free medicine from Ministry of Health only have to wait for the medicine package to arrive at home.

“We must continue to enhance telemedicine service so that medicine packages can arrive at the patients’ door faster,” Nadia said, adding that the Government also continues to improve the management of the spiking COVID-19 cases that are currently dominated with Omicron variant.

The policy that allows only COVID-19 patients with moderate to severe symptoms or comorbidities to be hospitalized can reduce the number of hospitalized COVID-19 patients.

As of Friday (02/18) at 18.00 western Indonesia time, 37 percent of the total national COVID-19 isolation and ICU beds were occupied, showing a 1-percent increase from the previous day, Thursday (02/17) at 36 percent.

“In addition to constantly reminding the people of the importance of observing health protocols and getting vaccinated, treating patients at critical conditions and strengthening the service of telemedicine and community health centers in regions are parts of the Government’s strategy in tackling the pandemic,” Nadia said.

“The data shows that our national health care service facilities are still adequate. This number refers to the capacity of COVID-19 isolation and ICU beds that have been installed. It is not the maximum capacity, which can be increased to 150,000 isolation and ICU beds,” she said, adding that the national medicine supply for COVID-19 patient in all 34 provinces is also sufficient.

As of Thursday (02/17), the supply of 400 mg/20 ml Favipiravir, Remdesivir, and Tocilizumab amounted to 82.58 million, while the national demand for those medicines is estimated at five million. (PR of Ministry of Health/UN) (DH/LW)

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