Gov’t to Build Mall for Public Services in Several Regencies, Cities

Mall for Public Services in Palembang. (Photo by: PR of Ministry of State Apparatus Empowerment and Bureaucratic Reform)

A total of 38 regents and mayors in Jakarta, on Tuesday (2/3), signed a commitment to build Mall for Public Services (MPP) in respective regions to facilitate licensing processes and improve the national economy.

The signing was witnessed by Minister of State Apparatus Empowerment and Bureaucratic Reform (PANRB) Tjahjo Kumolo and Minister of Law and Human Rights Yasonna Laoly.

A number of regions signing for Public Service Mall include Langkat Regency, West Tanjung Jabung Regency, Tebo Regency, Ogan Komering Ulu Regency, Musi Rawas Regency, Lebong Regency, Cirebon Regency, Bogor Regency, Subang Regency, Hulu Sungai Selatan Regency, and Sanggau Regency.

Those regions also include Bulungan Regency, Bangkalan Regency, Lumajang Regency, Blora Regency, Karanganyar Regency, Rembang Regency, Pekalongan Regency, Gowa Regency, Pinrang Regency, Bombana Regency, Konawe Regency, South Halmahera Regency, and Pariaman City.

Several cities include Jambi City, Pangkal Pinang City, Serang City, South Tangerang City, Sukabumi City, Bandar Lampung City, Balikpapan City, Bontang City, Banjarbaru City, Singkawang City, Palangkaraya City, Malang City, Yogyakarta City, and Magelang City

According to Minister of PAN-RB, the establishment of Mall for Public Services in regencies and cities is expected to provide efficient services for the public in administrative-related matters up to business licensing in only one place.

“The MPP is expected to facilitate and accelerate licensing process, especially business licensing to drive the national economy,” Tjahjo said.

The MPP development is one of the Government’s strategies in an effort to improve the quality of public services in a sustainable manner. The MPP management will be carried out in an integrated manner to provide swift, easy, affordable, safe and convenient services for the community.

Furthermore, Tjahjo emphasized that the establishment of the MPP in the regions requires a strong commitment, which starts from the governor, regents and mayors. The commitment of regional leaders is the key to success in presenting the MPP that benefits will be felt by the community.

“On this day, we are building a commitment to you to accelerate the process of public service that is expected by the whole community. We push for the speed of the Government apparatus in providing the best service,” he said.

On the other hand, 2021 is the momentum to rise from the crisis. Through the changes in bureaucratic system and public services, the Indonesian Government is expected to respond to global challenges and transform towards developed country.

On that occasion, the Minister urged government institutions to carry out digital reforms by building a connected and integrated network. The work pattern of government services must immediately adapt to the rapid development of information technology.

In the meantime, Minister of Law and Human Rights Yasonna Laoly expressed support for the establishment of the MPP since it has received great attention from the President.

“The MPP is crucial to facilitate public services in community,” Yasonna said.

During the signing, a number of regional heads also expressed their enthusiasm for the MPP development plan in their respective regions, which is expected to improve the Government’s performance in serving the public.

“The MPP is actually will reflect how we serve the public very well,” Karanganyar Regent Juliyatmono said.

Juliyatmono expressed hope that the MPP will be able to provide convenience for the community. The MPP will carry a modern and open concept, as well as in accordance with the needs of the times.

“The welfare and fulfillment of community needs are the priority of the Karanganyar Regency Administration,” he said.

On that occasion, Juliyatmono also emphasized the commitment of the local government to always make efforts to make sustainable improvements. He said that various benefits will be realized through the MPP, such as investment opportunities and the Ease of Doing Business.

“Please invest. You will receive accurate information. We will serve you administratively. You will have legal certainty to do business,” he said.

Meanwhile, Regional Secretary of Ogan Komering Ulu (OKU) Regency Achmad Tarmizi said that the existence of MPP will have a positive impact in the community. This MPP can be utilized by the community to invest and manage other public services.

Achmad said that OKU Regency is targeting the MPP development in its area to be completed in 2021-2022. This development, he added, is the answer to the problem of services in OKU Regency, namely unintegrated-public services.

“People need swift, easy, and accurate services. These three needs can be achieved at once through the MPP,” he said.

Achmad assessed that the existence of various service options located in one place would make it easier for the public to manage various documents, such as population documents, permits, taxation, and others.

“With the establishment of MPP, the community can use and utilize it as much as possible so that good public services can be implemented,” Achmad said.

For the record, there are 35 MPPs that have been inaugurated in Indonesia with characteristics according to their respective regions in terms of service integration, system integration, and existing infrastructure. (PR of Ministry of PANRB/UN) (RIF/LW)