Ministry of Bureaucratic Reform Unveils List of Public Service Awardees

By Office of Assistant to Deputy Cabinet Secretary for State Documents & Translation
Date 13 Maret 2021
Category: News
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Source: Kemenpanrb Instagram

Minister of Administrative and Bureaucratic Reform Tjahjo Kumolo, on Tuesday (9/3), presented public service awards to a number of government agencies, both central and regional.

The assessment was based on six aspects, namely policies, the professionalism of human resources, facilities and infrastructure, public service information systems, consultation and complaints, and innovation.

There were 54 public service provider units in ministries and government agencies, 33 public service provider units at the provincial level, and 221 public service provider units at the regency/municipal level evaluated in 2020.

On the occasion, Cabinet Secretary was awarded as a Public Service Supervisor with Prime Service or Grade A, while Office of Assistant to the Deputy Cabinet Secretary for Cabinet Meeting Administration under the Office of the Deputy Cabinet Secretary for Cabinet Work Support (DKK) also received an award for Public Service Provider Unit with Prime Service or Grade A.

The Minister asked all government agencies to focus on improving the quality of public services. “Prime public service is the key to drive regional economy and accelerate investment process,” he said.

The improvement of public service quality, the Minister added, is a success indicator of bureaucratic reform because all forms of state administration activities lead to services. Even in the midst of a pandemic, the Government continued to carry out bureaucratic reforms.

The following is a complete list of recipients of the 2020 Public Service Provider Awards for Ministries/Government Agencies/Regional Government from the Ministry:


Ministries/Government Agencies with PRIME SERVICE predicate

  1. Central Statistics Agency (Integrated Statistical Service)
  2. Ministry of Foreign Affairs (Directorate of Consular Affairs)
  3. Cabinet Secretariat (Office of the Assistant to the Deputy Cabinet Secretary for Cabinet Meeting Administration)
  4. Ministry of Finance (Karanganyar Small Tax Office)
  5. Ministry of Religious Affairs (Yogyakarta Municipal Office)
  6. Ministry of Education and Culture (Agriculture Education Quality Assurance Development Agency)

 Ministries/Government Agencies with EXCELLENT SERVICE predicate

  1. The Indonesian Food and Drug Administration (Food and Drug Administration Center of Denpasar)
  2. Ministry of Administrative and Bureaucratic Reform (Deputy for Bureaucratic Reform, Apparatus Accountability and Supervision)
  3. National Institute of Aeronautics and Space (Center for Remote Sensing Technology and Data)
  4. Ministry of Health (Yogyakarta Environmental Health and Disease Control Engineering Center)
  5. Geospatial Information Agency (Center for Geospatial Service and Products)
  6. Ministry of Marine Affairs and Fisheries (One-Stop Integrated Services of the Ministry)
  7. Ministry of Agrarian Affairs and Spatial Planning (Bogor City Land Office)
  8. Ministry of State Secretariat (Administrative Bureau of Government Officials)
  9. The Indonesian National Narcotics Agency (Lido Rehabilitation Center)
  10. National Search and Rescue Agency (Directorate of Operations)
  11. Supreme Court (Denpasar District Court)
  12. State Administration Agency (STIA LAN Jakarta)
  13. Constitutional Court (Center for Pancasila and Constitutional Education)
  14. Attorney General’s Office (South Jakarta District Attorney)
  15. National Cyber ​​and Crypto Agency (Electronic Certification Center)
  16. National Public Procurement Agency (Training and Education Center of the Agency)
  17. National Nuclear Energy Agency (Bandung Center for Applied Nuclear Science and Technology)
  18. Ministry of Law and Human Rights (General Law Administration Online Integrated Services)
  19. Finance and Development Supervisory Agency (Training and Education Center for Supervision)
  20. Ministry of Agriculture (Lembang Artificial Insemination Center)
  21. Nuclear Energy Supervisory Agency (Directorate of Licensing for Radiation Facilities and Radioactive Substances)
  22. Ministry of Social Affairs (Center for Social Rehabilitation of Children Needing Special Protection ‘Handayani’, Jakarta)
  23. Ministry of Home Affairs (Human Resources Development Agency)
  24. Ministry of Communication and Informatics (Directorate General of Post and Information)
  25. Indonesian Migrant Workers Protection Agency (Special Capital Region of Jakarta Technical Implementation Unit)
  26. National Library (Center for Library Information Services and Archipelago Manuscripts Management)

Ministers/Heads of Government Agencies with PRIME SERVICE predicate as Public Service Supervisor

  1. Head of the Central Statistics Agency, Suhariyanto
  2. Minister of Foreign Affairs Retno LP Marsudi
  3. Cabinet Secretary Pramono Anung
  4. Minister of Finance Sri Mulyani
  5. Minister of Religious Affairs Yaqut Cholil Qoumas
  6. Minister of Education and Culture Nadiem Anwar Makarim

Pilot Agencies for Public Service Infrastructure Facilities Friendly to Vulnerable People

  1. Supreme Court
  2. Ministry of Agrarian Affairs and Spatial Planning/National Land Agency
  3. Ministry of Law and Human Rights
  4. Ministry of Finance
  5. Ministry of Transportation

 Regional Governments with PRIME SERVICE predicate

  1. The Capital Investment Agency and the One-Stop Integrated Service (DPMPTSP) of Riau Province
  2. DPMPTSP of West Java Province
  3. DPMPTSP of Special Capital Region of Jakarta
  4. DPMPTSP of Palembang City
  5. DPMPTSP of Badung Regenc
  6. DPMPTSP of Gunungkidul Regency
  7. DPMPTSP of Pekanbaru City
  8. DPMPTSP of Kendari City
  9. DPMPTSP of Bogor City
  10. DPMPTSP of Sleman Regency
  11. DPMPTSP of Cilacap Regency
  12. DPMPTSP of Siak Regency
  13. DPMPTSP of Sidoarjo Regency
  14. DPMPTSP of Musi Banyuasin Regency
  15. DPMPTSP of Bandung City
  16. DPMPTSP of Kulon Progo Regency
  17. DPMPTSP of Bekasi City
  18. DPMPTSP of Pandeglang Regency
  19. Citizenship and Civil Registration Service (Disdukcapil) of Padang Pariaman Regency
  20. Disdukcapil of Bandung City
  21. Disdukcapil of Surakarta City
  22. Disdukcapil of Bantul Regency
  23. Disdukcapil of Cilacap Regency
  24. Disdukcapil of Pekanbaru City
  25. Disdukcapil of Badung Regency

 Regional Heads with PRIME SERVICE predicate as Public Service Supervisor

  1. Badung Regent I Nyoman Giri Prasta
  2. Cilacap Regent Tatto Suwarto Pamuji
  3. Mayor of Bandung Oded M Danial
  4. 4. Mayor of Pekanbaru Firdaus  (PR of Ministry of Administrative and Bureaucratic Reform/UN) (FI/LW)   
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