New BPJS Kesehatan Chief Pledges to Innovate for Service Improvement

Press statement after the inauguration of Supervisory Board and Board of Directors of BPJS Ketenagakerjaan, Monday (22/02/2021) at the State Palace, Jakarta (Photo: PR of Cabinet Secretariat/Jay

Newly-inaugurated President Director of the Healthcare and Social Security Agency (BPJS Kesehatan) Ali Ghufron Mukti has announced he will focus on service improvement through innovation and technology utilization.

We also want to improve and focus on service quality so that quality can improve. We will enhance the whole customer journey with technological innovation, information system interface, so the queue will not take six hours anymore, but it can be faster, he said after his inauguration at the State Palace, Jakarta, Monday (22/02/2021).

In addition, Ali Ghufron also expressed his commitment to increase the number of BPJS Kesehatan participants and to grow the engagement of all stakeholders, including the Central Government, regional governments, associations, observers, and higher education institutions to have a sense of ownership of BPJS Kesehatan or National Heallth Insurance and Indonesian Health Card.

Ali Ghufron also pledged to improve the governance of the health insurance system.

We want to improve and maintain sustainability of the insurance system with a sufficient fund. Yesterday, it was said that there is a surplus of around Rp18 trillion, but at the same time, we still have a deficit of approximately Rp7 trillion based on the net asset report. Therefore, we will improve our governance, he said.

Meanwhile, Chairperson of the Supervisory Board of the BPJS Kesehatan Achmad Yurianto pledged to work harder to continue the Governments efforts to build national healthcare system.

Certainly, we will continue what the previous board has carried out, certainly by working harder, because the challenges we will face in the future are not going to be easier, said Yuri who was formerly Director General of Disease Prevention and Control of the Ministry of Health.

The challenges, Yuri added, are not only related to the COVID-19 pandemic, but also basic health problems. Hence, Yuri stated that he would be open to criticism and suggestions from the public. (DND/UN) (DH/EP)