There’s Zero Tolerance for Slow, Complicated Public Services, President Jokowi Warns

President Jokowi

President Joko “Jokowi” Widodo has ordered his administration, both at the Central Government and regional government level, to continue improving public services.

“People’s demands continue be on the rise. There is no tolerance for slow, complicated services. There is no place for unfriendly and unresponsive services,” the President said at the virtual High Compliance with Public Service Standards award ceremony, Wednesday (29/12).

The President also emphasized that the era is constantly changing; hence, there is no room for complacency for public service providers with the services that have been provided.

Public service providers can no longer work as usual, but instead must immediately reform the way they think, respond, and work, he added.

“We must provide result-oriented services to realize excellent services and to meet the expectations and needs of the public in a quick and correct manner,” he said, adding that government agencies must also develop a paradigm of serving and change the habit of ‘being served by the people’ into ‘serving people’.

“Excellent public service does not happen overnight. Instead, it needs commitment, joint efforts, synergy between institutions, continuous efforts, long discipline, system transformation, governance transformation, mindset change, and work culture change,” he added.

The Head of State also underscored that public services are tangible evidence of the presence of the state among the people.

“Good services will leave a good impression. On the contrary, poor services will give a bad perception, which if we allow them, they can diminish trust and credibility of state administrators,” he remarked. (DND/UN) (EST/EP)