Gov’t to Improve Public Services, President Jokowi Says

President Jokowi leads a limited meeting on public services, at the Presidential Office, Jakarta, on Thursday (28/4) afternoon

President Joko ‘Jokowi’ Widodo asserted that the Government can no longer delay public service reforms, particularly in this era of competence where countries compete to seize the investment, as indicated by the launching of the l1 Economic Policy Packages as well as the 12^th Economic Package to be launched on this Thursday (28/4) afternoon.

“I think we are very fast in taking measures; however, there are still many things and aspects that we must improve, including those related to speed, time certainty, cost efficiency, ease of doing service, and permits in particular,” President Jokowi said in his remarks during the limited meeting on the improvement of public services on Thursday (28/4) afternoon, at the Presidential Palace, Jakarta.

According to the President, there are still many problems in immigration services (be it at the airport or in passport issuance), in identity card (KTP), land certificate, driving license (SIM), vehicle registration certificates (STNK), vehicle ownership documents (BPKB), birth certificate, and marriage certificate.

“I believe the problems are from top-to-bottom, upstream to downstream, all of them need to be solved, particularly those related to lower class community,” the President said.

President Jokowi asserted that he no longer wants to hear people’s complaint about public services that takes much time, has complex bureaucracy, do not have exact time limit, and cost certainty.

“I want to eliminate those things and reduce it to the maximum and eliminate it. Therefore, brokers, illegal fee, and others must be eliminated,” the President firmly said.

The President said that the Government will establish a special team that will be in charge to search the data, including the place and other things that related to these acts.

All services, the President added, must be electronic-based in order to make it easily accessible from anywhere, fast, and have cost certainty.

Everything will be simple with Information technology, he added.

The President also hopes that with single, integrated population identification information data system that is accessible via online, instead of having many cards, one card is the only one that we need.

The limited meeting was attended by Coordinating Minister for Political, Legal, and Security Affairs Luhut Pandjaitan, Coordinating Minister for the Economy Darmin Nasution, Cabinet Secretary Pramono Anung, Minister of State Secretary Pratikno, Minister of Transportation Ignasius Jonan, Minister of Home Affairs Tjahjo Kumolo, Minister of Law and Human Rights Yasonna H. Laoly, Minister of Communication and Informatics Rudiantara, Minister of State Apparatus Empowerment and Bureaucratic Reform Yuddy Chrisnandi, Minister of Finance Bambang Brodjonegoro, Minister of State-Owned Enterprises Rini Soemarno, Chief of Indonesian National Police (Polri) Gen. Badrodin Haiti, and Presidential Chief of Staff Teten Masduki. (DND/DID/ES)(RAS/EP//YM/Naster)